Frequently asked questions
Quick answers to the questions we hear most often.
Call our after-hours response team on 0478 148 259. For non-urgent issues, log a request via the Contact page and your building manager will respond within one business day.
Levies are calculated on your unit entitlement as set out in your strata plan, covering the administrative and capital works funds approved at your AGM. Your finance manager can walk you through your specific breakdown.
Most cosmetic work doesn't require approval, but structural changes, floor coverings and anything affecting common property generally do. Submit a renovation request on the Procedure & Forms page and we'll confirm what's needed.
Send your agenda item to your strata manager at least two weeks before the scheduled meeting date so it can be included in the formal notice.
Your login details are issued when you move in — check your welcome email, or contact your building manager and we'll have your access resent.
Didn't find your answer?
Send us your question directly and your building manager will get back to you.